UGC NET Paper-1: Non-Verbal Communication

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Non-verbal Communication

Non-verbal communication is the message we send to others without using any words. We send signals and messages to others through expressions, gestures and body postures.

Importance of Non-verbal Communication 

In our day-to-day communication, it is observed that most of the communication is done using body movements (face or arms movements, etc.) and voice control (voice, tone, pauses, etc.) and less than 10% is done using words.

As we can see in the chart below that maximum communication is non-verbal. We communicate using words, tone of voice and body language

Fig: Methods of communication

Non-verbal communication makes our message stronger. We communicate non-verbally in many ways. 

  • Using the right gestures and postures helps us to be professional at work. 
  • Using the right gestures while speaking makes our message more effective. 
  • Knowing non-verbal communication helps us understand our audience’s reaction and adjust our behavior or communication accordingly. 
  • If verbal messages are blocked by noise or distance, etc., we can use hand movements to exchange our message. Placing a finger on the lips to indicate need for silence and nodding the head up and saying ‘yes’. 

Types of Non-verbal Communication

 

Type What it implies How to use it effectively?
Facial Expression

 

Our expressions show our feelings: Happiness, sadness, anger, surprise, fear, etc.
  • Smile when you meet someone
  • Keep your face relaxed 
  • Match your expressions with what you are saying
Posture  Postures are positions of the body. They show our confidence and feelings. 
  • Keep upper body relaxed and, shoulders straight 
  • Sit straight, rest hands and feet in relaxed position 
  • Keep hands by your sides while standing
Gestures or Body Language Gestures describe movements of parts of the body, especially hands or head, to express an idea or meaning. This includes waving, pointing and using our hands when speaking. For example, raising a hand may mean asking a question. Biting nails show nervousness.
  • Avoid pointing at people with your finger 
  • Bend your head a little while talking or listening to show that you are paying attention
Touch

We communicate a great deal through our touch, such as shaking hands and patting on the back. For example, a firm handshake shows confidence. Sports coaches give a pat on the back of players to encourage them.
  • Shake hands firmly 
  • Avoid other touch gestures during formal communication

 

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